Frequently Asked Questions

Below are answers to the most common questions about orders, shipping, returns, and general support at EVERZI.
If you need additional help, please contact us anytime.

1. How long does shipping take?

United States: 7–14 business days
International: 14–31 business days

Shipping times may vary depending on customs processing and local postal services.

2. How long does order processing take?

All orders are processed within 1–3 business days before shipping.
During busy periods, processing may take slightly longer.

3. Do I get a tracking number?

Yes. A tracking number will be emailed to you as soon as it becomes available.
Tracking may take 2–5 business days to update after your order ships.

You can also check your order status any time on our Track Your Order page.

4. How do I track my order?

Visit our Track Your Order page and enter your tracking number.
Tracking updates may vary depending on the shipping carrier and your location.

5. Do you ship internationally?

Yes. We ship to most countries worldwide.
International delivery takes 14–31 business days depending on destination and customs clearance.

6. What is your return policy?

We accept returns within 30 days after delivery.
Items must be unused, in original condition, and in the original packaging.

To start a return, please contact us at: mohammadfreediving@gmail.com

7. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods processed via our checkout.

8. Why is my tracking number not updating?

Tracking can take 2–5 business days to activate after the package is handed to the carrier.
International updates may be slower depending on customs.

9. Will I have to pay customs fees or duties?

Some international orders may be subject to customs charges based on your country’s import laws.
These fees are not controlled by EVERZI.

10. How do I contact customer support?

You can reach us at:
everzistore@outlook.com

We aim to respond within 24–48 hours.